FAQ's

Availability & Booking

About Your Cottage

Is there off-road parking adjacent to each cottage?

Yes, there is off-road parking adjacent to each cottage.

Are the gardens enclosed?

Not all the gardens are enclosed. Rose Cottage, Old Post Office, West Drumchastle, Balmore, Maragdubh, Old Laundry, Tuim are enclosed or have an enclosed area. Bridge Cottage and East lodge are not but have mown grass.

Can we order groceries for our arrival?

Groceries can be ordered for your arrival from the village shop, The Country Store. We need to be informed as we would need to collect the order. It is a useful general store with most basic things you will need. Tesco and Asda also deliver.

Do we need Cancellation Insurance?

Yes, we strongly advise that you do.  We now offer booking refund protection through 'Booking Protect' which you can add to your booking when you book online.  If you are not booking online, please advise us that you would like to take this up.  It must be added before you pay your balance.  See Booking Protect Terms and Conditions

Otherwise we can suggest Schofields Holiday Cancellation Insurance  For overseas visitors, please include cancellation insurance with your other travel insurance. 

If you have to cancel your booking, you must telephone us as soon as the reason for the cancellation occurs.  You must also confirm your cancellation in writing or by email. 

Deposits and balances are non-refundable in the event of a cancellation not covered by appropriate insurance.  Please note that you are liable for the balance due even if you have to cancel before it has been paid and this will be refunded, less a £50 administration fee, only if we have been able to re-let the holiday.  We advise that you ensure that your holiday insurance covers you for this.

What equipment is included in the cottages?

Equipment includes electric cooker, fridge, freezer, microwave, dishwasher, washing machine, tumble dryer, toaster, electric kettle, pots and pans, crockery, cutlery, iron and board, tea towels, bath mats, WiFi, colour TV with Sky Freesat (except Bridge Cottage which has DVD player only - and no WiFi),DVD players, CD players, pillows, duvets, extra blankets. There is garden furniture except in winter.

See What we provide and what to bring

Do I need a car?

Unless you are a prepared to get a taxi to and from your cottage from the nearest public transport, and are only planning walking trips from the cottage, it would be advisable to have a car. They can be hired in advance in Pitlochry (see Directions to Dunalastair Estate). The cottages are from 30 to 45 minutes from Pitlochry by car, depending on the cottage location.

What basic supplies are provided?

We provide basic cleaning supplies such as Flash and toilet cleaner, J- cloths, washing up liquid, dishwasher tablets or powder, 1 kitchen roll, 2 rolls of toilet paper per toilet, liquid soap for hand-basins and baths and some black rubbish bags.  See What we Provide and What to Bring for more details.

Please bring washing machine powder and other supplies. A welcome tray is ready for your arrival with tea and coffee, sugar, milk and shortbread. There is grindy salt and pepper too.

Are electricity and oil included in the rent?

Yes.

Are Bed Linen and Towels included in the rent?

Bed Linen and towels are included and the beds are made up for arrival. If staying for two weeks or more, a change of linen/towels is provided.

Do you allow short breaks?

Yes, at certain times of year.  See Availability.  Usually 3 nights minimum, except East Lodge which is 4 nights minimum.  We try to be flexible, so contact us if you require particular dates.

Is there wifi internet access in the cottages?

There is WiFi internet access in Balmore, Maragdubh, Old Post Office, Old Laundry, Tuim Cottage, East Lodge, West Drumchastle and in Rose Cottage.  However, do not expect it to be very fast and it can occasionally be intermittent as this is a remote area, but it is generally fine for collecting emails, looking at tourism websites etc.  Bridge Cottage has no WiFi or television reception but it has a DVD player and TV monitor.

Can I bring my pets?

Dogs are welcome (maximum 2 dogs) for which there is a charge of £16 per pet per week. Dogs must be kept under control as this is a working sheep and cattle farm. Please bring your pet basket as under no circumstances may pets lie on bedding or seating. Any damage or extra cleaning caused by pets will be charged for.

We ask that, before you arrive, you make sure your pet has been wormed and has it's injections up to date to protect other dogs and livestock and that it has been well groomed to protect furnishings.

Pets must not be left in accommodation unattended or allowed into bedrooms. Guests must clear up after their dogs in the garden areas. There are certain designated areas where dogs can run off the lead but they must be under control so that they will not worry livestock. Certain cottages are more suitable for dogs than others.  Please ask. Only house cats are allowed, and they must be kept in the cottages and litter trays and scratching posts brought with you.  (Cats can pass a disease to sheep which causes serious problems.)

Are logs provided and coal and kindling?

One basketful and one good-sized bag of logs is provided free of charge. Further bags of logs can be ordered and will be charged at £4 per bag. The log fire is made up ready for your arrival.

Kindling  - you may order kindling in advance (at Booking stage) and pay for it on arrival as it is not provided by us but by a local business. Firelighters can be bought locally.

Coal - can be bought in the local shop, The Country Store.  We can no longer supply it.

Can we get mobile reception at Dunalastair?

Vodafone, O2 and EE have masts in the glen and a signal from
Vodafone and O2 can usually be received in or near the cottages.  O2 is now available in many places between Tummel Bridge and Kinloch Rannoch but not all.  Where it doesn't work indoors, it may well work outdoors.  However, this cannot be guaranteed. Other providers do not usually work unless tied into one of the above networks.

In emergencies, messages to 01882 632 491 or mobile 07769 179252 will be passed on to the visitors concerned.  Cottages with wifi have telephones for incoming calls and 999 calls only (except East Lodge which has wifi but no phone).

Can we drink the water?

Being in a remote area, the water comes from private water supplies (apart from East Lodge and Tuim Cottage which are now on the mains) and although it is tested regularly, we cannot guarantee the quality 100%. It is sometime brownish as it comes from springs through the peat. However, we have been letting cottages for over 40 years and people have been drinking the water during all this time and we have never had a problem.  We do provide containers of mains water where the water from the tap is coloured.  If it concerns you, we recommend you boil the tap water or drink the bottled water we provide. We ourselves use water from a private water supply and find it delicious especially with whisky and tea! No chlorine taste. 

Can we smoke in the cottages?

No, we have a strictly no smoking policy.  A charge will be made if a house is found to have had smoking indoors.

Do you provide cots and highchairs?

We can provide these without charge but please order in advance.  PLEASE BRING YOUR OWN COT LINEN ETC

How should we leave the cottage when we depart?

As is normal with self-catering cottages, we ask that you leave the
cottage and its contents clean and tidy, emptying all rubbish into
either the recycling (blue) bin or green bin for other rubbish.
Washing up should be done although dishwashers may be left running.

Ovens and grill pans should be left as found. Beds should be
stripped and linen left on bedroom floor. A quick run around with
the hoover too. We reserve the right to make an extra charge of £35 where extreme extra cleaning is required as a result of the cottage being left in a mess as the staff only have a limited time to
prepare cottages for the next guests.

If your dog is moulting, we ask that you regularly hoover up the dog hair during your stay or, preferably, have it stripped before you arrive.

Where can we eat and drink locally?

There is the Dunalastair Hotel Suites, in the village of Kinloch Rannoch, which has a good restaurant, and a little way along the road towards Pitlochry is the Inn at Loch Tummel in Strathtummel which has a good bar/restaurant. There is a lovely cafe/gift shop in the square in Kinloch Rannoch called Riverbank Cafe (closed Mondays) where you can get an excellent lunch and good coffee, etc. The award-winning Moor of Rannoch Hotel by Rannoch Station serves dinner by booking only (closed in winter), and Rannoch Station Tearoom has delicious home- made cakes, soup and other food and is open 8.30 to 4.30 except Friday (Closed in winter).  A very good home-cooked dinner can be had at Bridge of Gaur Guesthouse for non residents too.  The Struan Inn at Calvine is also good.  It is about 20 minutes up the road towards the A9 on the B847.

There are many places to eat in the surrounding towns. See local information in each cottage.

Some places are closed in winter.  The Local Information folder in each cottage gives a list of eating places.

The Moor of Rannoch Hotel is small and gets booked up quickly so it is a good idea to book well ahead, 01882 633 238.

About Your Visit

Are buses/taxis available locally?

Yes, the following two businesses provide taxes, minibuses:

Broons Buses & Taxis in Kinloch Rannoch provide a bus and taxi service:
bbandt@btinternet.com
01882 632 331 or 07881 822 216.

Highland Travel also provide taxis and minibuses:
info@highland-travel.co.uk
01882 633 398 or 07971 540 282

There is also an On Demand bus/taxi service (Dial a Bus) between Kinloch Rannoch and Rannoch Station and around Loch Rannoch where, for the price of a bus fare, you can travel within this area.  Pre-booking is essential.  A notice about this service is in each cottage.  If you are a pensioner, it is free if you show your card.  The two above companies run this service.

Do we need wellie boots for walking around the estate?

If you do the walk to Macgregor's Cave from Bridge Cottage, you need wellies to cross the burn. In winter wellies are useful for low ground walks as there is sometimes mud about. Otherwise, walking boots are usually adequate.

What about ticks?

We do have ticks here and all over the Highlands and it is advisable to wear long trousers when out walking in long grass, heather or bracken in spring, summer and autumn. After a walk it is sensible to check yourself for ticks and remove them if attached. There is a tick removal kit in each cottage.

They do not often attach themselves to humans, mainly to dogs and other animals. We provide a tick removal kit. If you put antiseptic on the bite, that should suffice. However, Lyme Disease is a rare infection from tick bites, so if the site of a bite gets red after a day or two, see the local doctor for preventative antibiotics. Dogs do not usually need any treatment other than removal. We all have dogs and have never had serious problems.

There is a leaflet about Lyme Disease in the information folder.

Is there a tennis court we can use?

Yes, there is a tennis court at Lochgarry House which you can use free of charge. Tennis rackets and balls can be borrowed.

Where can we walk?

You can walk around the estate on estate roads and tracks and on
the hills and in fields where there are no stock or crops. There are
some places where dogs can be walked off the lead provided they are under control.  During the deer stalking period, 21st September to 21st October we ask walkers to check with the keeper if they are planning to go to the hills so that he can advise them where to go to avoid stalkers. Stalking (culling) of red deer is an essential part of the environmental conservation on Dunalastair.

Rannoch has many other beautiful places to walk including
Schiehallion, the 'hill of the fairy Caledonians' and the famous
Black Wood where you will see ancient Caledonian pines and rare
wildlife. Folder of walks are in the cottage. Walks leaflets are available locally.

Are there shops for gifts, cashmere, etc nearby?

There is a photograhic gallery in Kinloch Rannoch called The Shed Gallery, and the Riverbank Cafe has tasteful gifts. There are also numerous shops in and around Aberfeldy and Pitlochry and there is the famous House of Bruar an enjoyable half hour's drive from Kinloch Rannoch over the hills and near Blair Castle.  It is known locally as the 'Harrods of the North'!  Pitlochry Festival Theatre also has lovely gifts.

When is the Trout Fishing Season?

This is from 15th March until the 6th October