DUNALASTAIR ESTATE COTTAGES - TERMS & CONDITIONS OF HIRE
The Contract for a short-term holiday rental will be between the Owners of Dunalastair Estate Holiday Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
Bookings are confirmed on receipt of the booking form and receiving the deposit of 50% of the holiday cost. The balance of the rental will be due for payment 42 days before the arrival date. We reserve the right to cancel a booking where payment has not been received 42 days before the commencement date, in which case the deposit is forfeit. If the booking is made within 42 days of the arrival date then payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel. Prices include VAT at 5%. If VAT rates change, new rates will apply to any sums not received by the date of change. VAT No: 270 4579 50
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
You are covered by Master Cancel, a booking protection scheme, which is included in the rental prices for bookings made up until 8th January 2021 provided you have paid the deposit before that date. With Master Cancel you can cancel your Booking and obtain a full refund of the lodging costs you have paid for up to and including two (2) days before your Holiday Commencement Date. For example, if your Holiday Commencement Date is a Saturday then you can cancel as late as the prior Thursday, but not Friday (one (1) day prior) or Saturday (the Holiday Commencement Date). However, we ask that give us as much notice as possible about your cancellation.
If you cancel later than two (2) days before the Holiday Commencement Date then we cannot refund your Booking as we are no longer covered by “Master Cancel” and we will have incurred costs and are unlikely to be able to re-let our accommodation in such a short period of time.
Change from 8th January 2021 re cancellations
Unfortunately, from January 8th 2021, Master Cancel is no longer operational for bookings made from that date. All bookings made and deposit paid before that date will be honoured and refunds made. Otherwise from January 8th, our usual Terms and Conditions apply, meaning that if you cancel between 60-42 days before check-in date, and we are able to re-let your dates, we will refund you the deposit amount which may be less than you paid e.g. if the final letting price was discounted or only some of the days are re-let. If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-in date of original or replacement booking, whichever has the later arrival date. From 42 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. (For anyone who has already taken up the Booking Protect option when they made a future booking, this will be honoured. However, we will no longer be including Booking Protect as an option for future bookings).
We will refund you in full if the cause of your cancellation is because you are not allowed to travel due to Covid restrictions or if you cannot travel because you have to self-isolate or have the disease. However, for other, non-Covid reasons, please ensure you have adequate travel insurance if booking from 8th January 2021, even if you are UK resident.
There will be a fee of £30.00 for any transferred booking, and bookings may not be transferred within two months of the visitor's holiday, or from one calendar year to another. A transferred booking is from one property to another or from one date to another. The transfer must also be of equal or greater value. If it is not, no refund of the difference will be made.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
As far as the law allows, Dunalastair Estate Holiday Cottages, its employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify Dunalastair Estate Holiday Cottages against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
ACCURACY OF DETAILS
The website is as accurate as possible but cannot be warranted, nor do the descriptions form
any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
Further to the recent crisis you may access the property from 18.00 on the day of arrival (earlier arrivals are strictly by arrangement only). Please note that departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the cottage is ready for your arrival after the previous guests. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, dishwasher can be left running, placing rubbish in bin liners and putting in outside wheelie bins, ensuring ovens are clean and free from grease. We reserve the right to make a charge of £35 for extra cleaning if the accommodation is not left in a satisfactory condition. The property is let for the purposes of a holiday let to which section 12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave Dunalastair Estate.
NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the www.dunalastair.com website occupy the property, unless by prior arrangement with the Owners, in which case there will be an additional charge at the Owner’s discretion. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Dunalastair Estate.
CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You undertake the leave the property secure if left unoccupied during the period of let. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If you lose a key we will replace it upon you paying for the cutting of a new one.
Internet access is provided for guests’ use in all cottages except Bridge Cottage. You agree to reasonable and lawful usage of this service. In this remote area, internet is not always reliable or fast.
We allow dogs, (other pets by arrangement) but only when have they been booked in and paid for. (£16 per dog, per week or part week/per cottage entered). Maximum of 2 dogs per property. Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking within the property grounds/estate, you must ensure that dogs are kept on a lead except where indicated. They must not be allowed to disturb livestock, deer or game birds. We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, or liable to be a nuisance or danger to other guests.
Free fishing permits are provided for the River Tummel between Kinloch Rannoch and 1⁄4 mile upstream of the bridge at Tummel Bridge (but not below the bridge) for bank fishing and for fishing for trout only from boats on Dunalastair Loch. No bank fishing is permitted by law on Dunalastair Loch but estate boats are available free for cottage guests use on this Loch. Life preservers must be worn. Children must be supervised. Trout fishing season is from March 15th to October 6th. Outside that period, fishing for pike is allowed on the River but not on Dunalastair Loch.
Fireworks are not permitted at our cottages without written permission due to danger of fire.
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on site, and will do our best to resolve any problem.
GENERAL In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.