Dunalastair Estate Holiday Cottages

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Privacy Policy

This privacy notice details what information we store about our customers of Dunalastair Estate Holiday Cottages and how we keep your personal details safe.

This privacy notice explains how we collect and use personal information about you and will be updated as and when required.

This privacy notice sets out the way we process and store your personal information. We will always refer to this page when we ask you for your consent. We will keep this page updated to show you all the things we do with your personal information so that you can be confident when sharing your information with us that it will only be used for the purposes that we state here.

General Data Protection Regulations (GDPR)

Under the General Data Protection Regulations Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.

Information we hold

The personal information we collect includes:

  • Name, Address, Email, Phone number, and your communication preferences.
  • We do not store any credit or debit card information.

How we collect personal information

The personal information we collect about you will be provided to us by you, usually by you contacting us or booking accommodation through our website, www.dunalastair.com

Therefore, we collect information about you in the following ways:

  • When you visit our website www.dunalastair.com; and
  • When you send us an email or correspondence

If you are under 16 years of age

If you are you are aged under 16 you must get your parent/guardian’s permission before you provide any personal information. 

How we use personal information

Personal information provided to us will be used for the purposes outlined at the time of collection, in accordance with the preferences you express and the terms of this Privacy Policy, and no other purpose without your consent.

Personal information collected and processed by us may be used for the following purposes.

  • To fulfil our contract with you and our legal obligations in providing accommodation to you.
  • To communicate with you in relation to your booking or any enquiry you make
  • To send you Newsletters, subject to your communication preferences
  • Personal information collected and processed will be used by Dunalastair Estate Holiday Cottages and their appointed agents.

How your browsing information is used

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns.

We collect this data by using cookies, server logs and similar technologies. We may use cookies to record information about your visit to www.dunalastair.com in order to:

  • Ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Allow you to participate in interactive features of our service, when you choose to do so.
  • Protect the integrity of our servers to protect our website and other visitors

Please note that if you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply.

Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.

Who we share information with

Under strictly controlled conditions data may also be shared with:

  • Contractors/Suppliers/Appointed Agents of Dunalastair Estate Holiday Cottages
  • Organisations - when required by law for the purpose of the prevention or detection of crime.
  • Our booking management system is provided by Supercontrol (www.supercontrol.co.uk). When you make a booking your personal information including payment information, will be processed by Supercontrol and we will be passed the booking information. We will never have access to your payment information.
  • Our Newsletters are sent through Mailchimp (www.mailchimp.com). If you have opted in to receive our Newsletters then your personal information will be shared with mailchimp for this purpose.
  • If you have opted to sign up to the cancellation refund service then your personal information will be shared with Booking Protect (www.bookingprotect.com) for this purpose.

When we allow access to your information, we will always have complete control of what contractors/suppliers see, what they are allowed to do with it, and how long they can have access to it.

Disclosure of your information

In addition we may disclose your personal information to third parties in the following circumstances:

  • If we are required to do so by law, any applicable regulation or to protect the rights, property, or safety of ourselves or others.
  • This may include disclosing to other companies and organisations in connection with fraud protection and credit risk reduction.

We do not sell or share your personal information with any other organisations for Commercial purposes.

You have control of how we communicate with you and you can update your communication options by contacting us at the address shown in ‘Updating and Amending your personal information’ section of this notice.

Data Storage

All information you provide to us is stored on our secure, encrypted servers within the EEA. All transactions will be encrypted using SSL technology.

We take your privacy very seriously, and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

The data that we collect from you for marketing purposes may be transferred to, processed and/or stored at a destination outside the European Economic Area ("EEA").

By agreeing to receive our email newsletters you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

How long do we keep your personal information for

We will keep your personal information for as long as we require to do so, in order to fulfil our contract to you and thereafter taking into consideration HMRC record keeping requirements.

Consent

Where we need your consent, we will ensure that you are as fully informed as possible at the time on what we do with your information, with whom it may be shared and how long we keep it.

This is in line with the requirements of the current General Data Protection Regulations and other relevant legislation.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your informationYou have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent – see “Withdrawing consent to using your information” below.
  • You have validly objected to our use of your personal information – see “Objecting to how we may use your information” below.
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us as follows if you wish to exercise any of these rights.

Contact:

Dunalastair Estate Holiday Cottages
Dunalastair Estate,
Kinloch Rannoch, 
Pitlochry,
PH16 5PD

Email
Telephone: 01882 632491

Links to third party websites

This privacy notice applies solely to the personal data collected by Dunalastair Estate Holiday Cottages and its data processors for Dunalastair Estate Holiday Cottages and does not apply to third party websites and services that are not under our control.

We cannot be held responsible for the third party websites and we advise our users to read the privacy notices of other websites before registering any personal data.

Security

We will ensure your data is held securely with password-protected access for a limited number of staff to process your requirements, orders and answer your enquiries. 

Breaches of Data/Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are as follows:

 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Telephone - 0303 123 1113 (local rate) or 01625 545 745

 

Website - https://ico.org.uk/concerns

Changes to this policy

We may change our privacy policy from time to time so please check back periodically.