Holiday Cancellation

Availability & Booking

CANCELLATION

If you wish to cancel, please notify us as early as reasonably possible.  Cancellations must be notified to and received by us in writing (preferably by email) in order to be effective and, once received, we will confirm and process your cancellation request.

If you cancel your booking on or earlier than 60 days prior to your Arrival Date, a full refund will be given.

If you cancel your booking after 60 days prior to your Arrival Date, we will – at our reasonable discretion – re-market the dates of your booking and try to re-let them.

If we are able to re-let any of the dates of your booking, we will refund you according to the value of the replacement booking(s).  This value may be less than you have paid if, for example, a replacement booking was discounted or was for a shorter period.  In the event of a refund being available, it will be paid to you within 7 days of the date on which the full payment is received from the replacement booking.  We reserve the right to charge £50 to reflect the administration cost of re-marketing and this would be deducted from your refund.

If we are unable to re-let the property or properties, no refund will be provided.

You are strongly advised to take out travel insurance with a reputable provider before booking to cover your booking.  Any insurance should ideally cover you for the total cost of your booking. It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday.

TRANSFERRED BOOKING

 

There will be a fee of £30.00 for any transferred booking, and bookings may not be transferred within two months of the visitor's holiday. A transferred booking is from one property to another or from one date to another. The transfer must also be of equal or greater value. If it is not, no refund of the difference will be made. If the transfer is of greater value, the difference will be charged to you and must be paid before arrival.