Terms and Conditions
1. Contract: When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.
2. Holiday Cancellation Insurance is not included in the rental. If you have to cancel your booking, you must contact Dunalastair Holiday Houses as soon as possible to inform them. You must also confirm your cancellation in writing. Deposits and balances are non-refundable in the event of a cancellation and you should be covered by appropriate insurance. Please note that you are liable for the balance due even if you have to cancel before it has been paid and this will be refunded, less a £50.00 administration fee, only if we have been able to re-let the holiday. We advise that you ensure that your holiday insurance covers you for this.
3. The period of let shall be from 4 pm on day of arrival to 10 am on day of departure unless otherwise stated.
Booking periods for EAST LODGE, ROSE COTTAGE, OLD LAUNDRY, TUIM COTTAGE and BALMORE COTTAGE are normally from Friday to Friday.
Booking periods for WEST DRUMCHASTLE, MARAGDUBH, OLD POST OFFICE AND BRIDGE COTTAGE are normally from Saturday to Saturday.
4. The contract confers on you a right to occupy the accommodation for a holiday only and, in terms of section 12 (schedule 4, paragraph 8) of the Housing (Scotland) Act 1988 is not an ‘assured tenancy’.
5. The applicant must personally stay at the accommodation throughout the holiday and be over 21 years of age. He/she is solely responsible for the whole party. Assignees and sub-tenants are prohibited. No more than the stated number may stay at the property.
6. Payment: A deposit of 50% of the full rent must be paid at time of booking. The balance is due six weeks before the start of the holiday, without further reminder. Dunalastair Holiday Houses reserves the right to declare the contract void, the deposit forfeit and to re-let the accommodation should the balance not have been received within the time limit and, further, to claim the balance of rent if the accommodation is not re-let. Foreign currency bookings should be paid by credit card if possible.
7. Dogs must be kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. You must bring your pet basket with you. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking within the estate, you must ensure that dogs are kept on a lead except where indicated. There is a charge of £15.00 per dog per week/break. No more than 2 dogs are allowed per property. Gardens must be cleared of dog messes before you depart.
8. Please ensure that you take all reasonable care in the use of the property and its contents including the security of the property and you will report any damages as soon as they occur. Dunalastair Holiday Houses reserves the right to charge for all repairs, losses or replacements necessitated by the negligent act or omission of any of your party, guests or invitees. If necessary this may include an administration charge.
9. On departure, you are requested to leave the accommodation clean and tidy. This includes washing up, placing rubbish in black bags and putting in wheelie bins, hoovering floors and cleaning grill pan, baths, basins and WCs. Dunalastair Holiday Houses reserves the right to make a charge of £35 for extra cleaning if the accommodation is not left in a satisfactory condition.
10. The brochure and website are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Dunalastair Holiday Houses reserves the right to alter or improve any of the subjects without notice.
11. Televisions are colour but please note that reception in this rural area may be not be as good as you are used to. (Bridge Cottage has no TV reception but it has DVD and video players).
12. Should Dunalastair Holiday Houses have to cancel your holiday for any reason, every effort will be made to find you suitable alternative accommodation. If this is not possible a refund will be made of all monies paid by you to Dunalastair Holiday Houses for the accommodation booked. No further financial claims against Dunalastair Holiday Houses will be considered.
13. As far as the law allows, Dunalastair Holiday Houses takes no responsibility for loss, damage or injury to you or any of your party as a consequence of this agreement or the occupancy following thereon.
14. You will indemnify Dunalastair Holiday Houses or their agents against loss, damage or injury sustained to the property or persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
15. Fireworks are not permitted at our cottages without permission in writing due to danger of fire and disturbance to neighbours.
16. Dunalastair Holiday Houses or their agents whomsoever reserve the right to enter the property at any reasonable time.
17. If you wish to transfer your holiday once we have received your deposit, an administration fee of £25 will be payable to Dunalastair Holiday Houses once any change has been made.
18. Every effort has been made to ensure that you have an enjoyable holiday. If, however, you have cause for complaint, we are anxious that remedial action is taken as quickly as possible. It is essential you contact the Manager or a member of staff so that any complaints can be speedily resolved. If, after this, you are still not satisfied, you are requested to write to the Owner at Dunalastair Estate, PH16 5PD.
